Careers in Regulatory Compliance

Position Title

Claims Administrator

What the job is like

Claims administrators represent their companies in the evaluation, assessment and negotiation of a claim.

Accuracy and good customer service are primary assets of the claims administrator.

In this role, duties may include:
- Research and document freight cargo claims;
- Negotiate with shipper and/or carrier to reach claim resolution;
- Assess dollar value to claim;
- Develop/maintain claim statistics, whether shipper or carrier;
- Supervise overage, shortage, and damage clerk;
- Make arrangements with cargo insurer.

Essential skills or attributes

• Intermediate Computer Skills (MS Word, MS Excel, MS PowerPoint)
• Intermediate Math Skills (Algebra, Statistics, Geometry)
• Excellent oral and written communication skills
• Excellent interpersonal skills and business etiquette (customer service)
• Basic knowledge of transportation rules and regulations
• Understanding of warehouse strategies and processes
• Negotiation skills

Usual required training

High School Diploma/GED. Bachelors Degree or some college may be required.

Experience required varies by company. Industry related training requirements vary by company.

Similar job titles

n/a

See other jobs in Regulatory Compliance:
Bioterrorism Specialist | Claims Administrator | Environmental Manager | Government Compliance Specialist or Manager
Hazardous Materials Coordinator | Safety Manager