Logistics Programming in the Quad Cities - Customer Service Supervisor

Careers in Inventory Management

Position Title

Customer Service Supervisor

What the job is like

Customer Service Supervisors oversee the customer service representatives of an organization, planning schedules, performing personnel management functions including hiring and handling employee evaluations.

As the link between management and customer service, this person is an important part of the logistics team.

Duties often include:
- Training customer service representatives
- Scheduling work hours of customer service representatives
- Manage customer service staff
- Monitor and resolve customer complaints and processes
- Assist sales staff
- Monitor and manage budgets

Essential skills or attributes

Intermediate Computer Skills (MS Word, MS Excel, MS PowerPoint)
Intermediate Math Skills (Algebra, Statistics, Geometry)
Excellent oral and written communication skills
Excellent interpersonal skills and business etiquette (customer service)
Basic knowledge of transportation rules and regulations
Understanding of warehouse strategies and processes
Understanding of supply chain strategies and processes
Understanding of supply chain and warehouse theory
Knowledge of Federal, State and Local regulations and compliance
Labor Management
Coaching and Training
Experience in budgets
Experience in P & L (Profit and Loss)
Experience in staff supervision and management
Ability to read and interpret industry related reports and data
Project management experience
Negotiation skills

Usual required training

High School Diploma/ GED. Some companies may require an Associate’s Degree or Bachelor’s Degree.

1+ years experience in industry plus experience in customer service usually required.

Similar job titles

Customer Service Manager, Office Manager